Privacy Policy

Effective Date: June 20, 2022 | Last Updated: May 2026

At BETWINNER Agents, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services, including our Telegram bot, Facebook Page chat, and our official website at betwinneragents.com.

To provide our agent services effectively, we may collect the following types of information:

• User Identifiers: Your Telegram user ID, username, and Facebook Page-Scoped ID (PSID) when you communicate with us through these platforms.

• Communication Data: The content of messages, requests, and inquiries sent to our support channels.

• Contact Information: If voluntarily provided, we may collect your phone number or email address to facilitate account management.

• Technical Metadata: Timestamps, device information, and thread identifiers used for routing and resolving support tickets.

We use the collected data for specific, legitimate purposes:

• Service Delivery: To process your applications, manage your agent account, and provide technical support.

• Communication: To send important updates regarding your partnership, commission status, and platform changes.

• Security & Compliance: To detect and prevent fraudulent activities and ensure compliance with our Agent Rules.

We value your trust. We do not sell, rent, or trade your personal information to third parties for marketing purposes. Data is only shared with:

• Authorized support managers and administrators within the BETWINNER network.

• Technical service providers (e.g., secure hosting and database management) who are bound by strict confidentiality agreements.

• Legal authorities if required by law or to protect the safety and rights of our users.

We implement robust technical and organizational security measures to protect your data. This includes encryption, secure access controls, and regular audits of our systems to prevent unauthorized access, alteration, or disclosure of your information.

We retain your data only as long as necessary to fulfill the purposes outlined in this policy. Typically, support request data is purged after 30 days of resolution. You have the right to request access to, correction of, or deletion of your personal data at any time.

We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest information on our privacy practices.

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact our dedicated support team at:
[email protected]